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Once your order is placed, you are then scheduled onto production and logistics where the journey from reclaimed wood beam to beautiful furniture begins. If you placed your order online, expect a call from one of our team who will confirm the details of your order including trying to give you a more accurate lead time and answer any questions you may have.

QUESTIONS?

We are always happy to help

tel: 01159 700 060

email: info@eatsleeplive.co.uk

ONLINE:

Pay in full via debit/credit card - Visa, Mastercard, Maestro, Amex or Paypal

OFFLINE: (via phone, email or in-store)

Pay in 2 - 25% or 50% deposit on placing order and balance paid on booking delivery

Pay in 3 - 1/3 deposit / 1/3 halfway during lead time / balance paid on booking delivery

to arrange one of our payment plans please get in touch

BACS PAYMENTS:

Not a problem we can give you the details once you enquire/order

QUESTIONS?

We are always happy to help

tel: 01159 700 060

email: info@eatsleeplive.co.uk

DELIVERY:

Our standard lead time for all items is approx 8 to 10 weeks ( 8 to 12 weeks for Cornwall, Wales and Scotland) need it sooner? get in touch to see how we can help.

All our pieces are hand-delivered and assembled, where needed, by our own craftsmen.

Occasionally we may need to deliver your items with our trusted couriers.

Our team will call you with as much notice as possible (usually 7-14 days before) to discuss your delivery.

Moving house or have renovations?

Order now to get the ball rolling and we will work with you on timescales. Project or move delayed? Don't worry we can hold your furniture until you are ready and then deliver as soon as possible after completion, so no long wait!
 

ASSEMBLY:

Some of our pieces will arrive fully assembled and some will need to be assembled, such as dining tables, beds and desks.

Our assembly service is included free of charge!

PLEASE NOTE: 

We can not be held responsible for furniture not fitting in your house or being able to get it in your room of choice, please check dimensions and accessibility before ordering.

We do not hang mirrors or install your TV equipment etc, our service is to simply deliver your Eat Sleep Live items to your home.

*We deliver to mainland UK only excluding certain areas in northern Scotland and Wales. Please call us to discuss before ordering.

For orders outside of mainland UK we can deliver to a shipping company that you have arranged within mainland UK for them to deliver to you.

QUESTIONS?

We are always happy to help

tel: 01159 700 060

email: info@eatsleeplive.co.uk

Returns & Refund Policy

We are sure you will love our furniture, but if not or if you have simply changed your mind we make it a hassle free returns experience.

Simply reject items on delivery or within 14 days return the items to us in the original condition and we will give you a full refund.*

Simply contact us to notify us via email or phone that you wish to return the items to us.**

* Standard items can be cancelled at any time before dispatching them. Bespoke items can be cancelled if manufacturing them hasn’t begun, call us on 01159 700 060 to discuss the status of your bespoke items.

** No refunds or exchanges can be given on bespoke items(unless manufacturing hasn't begun) that have been made to your specifications unless there is a manufacturing fault or the items are not what you ordered.

Damaged/Faulty Goods

In the unlikely event of your furniture being damaged when you receive it we will endeavour to rectify the damage or if needed, craft you a new item at the earliest possible opportunity.

Please Note: Our handcrafted furniture is made from genuine reclaimed wood and therefore can be subject to natural changes dependent on its environmental conditions, for which we cannot be held responsible.

Sizes and colours can vary slightly because of the nature of reclaimed wood and so photos and samples are a guide.

QUESTIONS?

We are always happy to help

tel: 01159 700 060

email: info@eatsleeplive.co.uk