We accept payments via bank transfer, Visa, Maestro, Mastercard and Amex debit/credit cards. Purchasing online currently requires payment in full or contact us to pay a deposit to commence with your order. The total outstanding balance must be cleared at the time of booking the delivery or upon collection of your order. All items remain the property of Eat Sleep Live until all monies are paid in full.
As all our furniture is handmade to order and we only source the finest quality reclaimed wood, our lead times can vary. The general is 6 to 9 weeks (excluding festive holidays) however if you need sooner please contact us with your requirements and location, we have been known to work miracles!.
Deliver is included in the price by a trusted third party 2 man team.
Please inform us in advance if you have difficult circumstances for delivery i.e: block of flats, limited access, long distance from road to door, no parking etc.
You are very welcome to collect your furniture from Eat Sleep Live HQ.
In the unlikely event of your furniture being damaged when you receive it we will endeavour to rectify the damage or if needed, craft you a new item at the earliest possible opportunity.
You have the right to cancel your order at any time.*
We are sure you will love our furniture, but if not, for online orders you can reject them on delivery or return them to us within 14 days of delivery for a full refund (unless they are bespoke pieces that are made personal to you).
Simply contact us to notify us via email or phone that you wish to return items; you need to arrange for the items to be returned to us in their original condition, we may be able to arrange for them to be collected but there may be a charge for this.**
* Standard items can be cancelled at any time before dispatching them. Bespoke items can only be cancelled if manufacturing hasn’t begun, call us on 01159 700 060 to discuss the status of your bespoke items.
** No refunds or exchanges can be given on bespoke items that have been made to your specifications unless there is a manufacturing fault or the items are not what you ordered.
Please Note: Our handcrafted furniture is made from natural materials and therefore can be subject to natural changes dependent on its environmental conditions, for which we cannot be held responsible.
Sizes and colours can vary slightly because of the nature of reclaimed wood and so photos and samples are a guide.
Eat Sleep Live
The Old Joinery Mill
2 Nuthall Road
Tel: 01159 700 060