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T&Cs

Payments

All Prices include VAT. We accept payments via bank transfer or cash. Visa, Maestro, Mastercard and Amex debit/credit cards are processed via Worldpay on our behalf. Purchasing online currently requires payment in full or contact us to pay a deposit to commence with your order. The total outstanding balance must be cleared at the time of booking the delivery or your items or you can pay cash on delivery or upon collection of your order. All items remain the property of eat sleep live ltd until all monies are paid in full.

Finance options

In cooperation with Klarna https://www.klarna.com/uk/ Bank AB (publ),
Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment
options. Payment is to be made to Klarna:

· Pay Later

· Pay in 3

Further information and Klarna’s user terms you can find here
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/user
General information on Klarna you can find here https://www.klarna.com/uk/
Your personal data is handled in accordance with applicable data protection
law and in accordance with the information in Klarna's privacy statement
https://cdn.klarna.com/1.0/shared/content/legal/terms/0/en_gb/privacy

Lead Times

As all our furniture is handmade to order and we only source the finest quality reclaimed wood, our lead times can vary. The general is 6 to 9 weeks(excluding festive holidays) however if you need sooner please contact us with your requirements and location, we have been known to work miracles!.

Delivery

In almost every case we deliver using our own two man team who will set up your furniture in situ for you. In very rare cases furniture is delivered by a trusted third party, but we unfortunately can't guarantee a 2 man team. This is very occasional as we prefer to send our own craftsmen and use our own delivery transportation, maintaining the quality of the furniture from order through to delivery. 

Please inform us in advance if you have difficult circumstances for delivery i.e: block of flats, limited access, long distance from road to door, no parking etc.

Collection

You are very welcome to collect your furniture.

Damaged/Faulty Goods

In the unlikely event of your furniture being damaged when you receive it we will endeavour to rectify the damage or if needed, craft you a new item at the earliest possible opportunity.

Cancellations/Refund Policy

You have the right to cancel your order at any time.*

We are sure you will love our furniture, but if not, for online orders you can reject them on delivery or return them to us within 14 days of delivery for a full refund (unless they are bespoke pieces that are made personal to you). The refund will include the cost of delivery paid.

Simply contact us to notify us via email or phone that you wish to return items; depending on the items concerned we will arrange for them to be collected or you can return the items to us. There may be a charge for us to collect the items.**

* Standard items can be cancelled at any time before dispatching them. Bespoke items and upholstery can be cancelled if manufacturing them hasn’t begun, call us on 01159 700 060 to discuss the status of your bespoke items.

** No refunds or exchanges can be given on bespoke items that have been made to your specifications unless there is a manufacturing fault or the items are not what you ordered.

Please Note: Our handcrafted furniture is made from natural materials and therefore can be subject to natural changes dependent on its environmental conditions, for which we cannot be held responsible.

Sizes and colours can vary slightly because of the nature of reclaimed wood and so photos and samples are a guide.

Registered Office

Eat Sleep Live Ltd
The Old Joinery Mill
2 Nuthall Road
Nottingham
NG8 5AZ

Email: Info@eatsleeplive.co.uk

Tel: 01159 700 060

Company reg no. 05263088

Vat No. 275 8812 62

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